The Government of Ontario is providing $9 million to support eligible residential customers struggling to pay their energy bills as a result of COVID-19. CEAP is delivered directly by electricity and natural gas utilities and unit sub-meter providers, further to rules laid out by the Ontario Energy Board. CEAP provides a one time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. Eligible customers can apply starting applying on July 13, 2020. Contact us for further details regarding eligibility and how to apply, or visit oeb.ca/ceap.
The government also announced $8 million for the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) to help small businesses that are struggling to pay their energy bills as a result of the COVID-19 emergency. We expect that program details will be available later this summer.
This ensures you only pay for the services you use.
Your utility is supplied by your local utility. We are a third party billing provider that has entered into a sub-metering agreement with your building.
Your meter is electronically read remotely.
Every unit in your building will receive a bill monthly around the 15th of the month.
There are many options available to pay your bills. They include, online with a credit or debit card at alexianenergy.com/payments, PayPal, eTransfer, Bank Payee, Cheque or by calling our customer service department.
Administration fees are part of all utility bills regardless of your billing company. Some companies choose to hide these fees. However, we believe in transparency and as such your administration fee(s) are always shown separately. This fee covers the services we provide.
If your services were recently disconnected please contact our customer service department to arrange for reconnection. Depending on the reason for the disconnection you may need to pay a reconnection charge, a security deposit and all or a portion of any outstanding amounts.
Depending on the reason for the disconnection you may need to pay a reconnection charge, a security deposit and all or a portion of any outstanding amounts.